Yes, it comes with a set of accessories including the hanging chain.

Q: Does it have an on/off switch?

Yes, each Neon sign has an on/off Switch.

Q: At what distance can this sign be seen?

The special LED Open sign is controllable and readable within 350 feet, even in bright daylight.

Q: What warranty will my neon sign have as far as breakage in shipping?

Our current shipping breakage rate is lower than 1%, but if yours does break, all neon signs are insured by UPS.

Q: Can it be returned?

Your order is returnable within 30 days after shipment, provided it is in its original package and can be resold. The customer pays the return shipping.

Q: What size is the electric cord?

It is 6 feet long.

Q: Why is your neon sign more energy efficient than conventional neon?

Traditional neon uses high voltage to light up the neon tube. In comparison, we light up neon tubes using electric magnetic fields that are possible through electrodes free tubing technology. As a result, our sign consumes only around 10 to 30 watts per sign. This is equivalent to 30% of what traditional high voltage neon consumes. It may not seem like much, but it could save you hundreds of dollars in the end.

Q: What should I do if my neon sign is broken? Can I fix it myself?

If your newly purchased neon sign arrives with broken glass, please do not attempt to repair the sign yourself. Contact us within 5 days of receiving your sign and a Bortly Neon Corp USA customer service representative will contact you either through email or by phone to schedule a return pickup of your existing sign and delivery of a new one.

Q: If the glass in your neon sign breaks after 5 days of receipt, do not attempt to repair it yourself.

Please contact Bortly Neon Corp USA, and a Bortly customer service representative will determine if it falls under our warranty.

Q: What should I do if my sign stops working?

If the neon sign stops working due to breakage, please review our warranty and return policy for further instructions. If everything looks all right but the sign fails to light up, please try the following before contacting us:

Switch the sign off and wait for 30 seconds before turning the sign back on. Then turn it on and wait for 5 – 15 minutes for the sign to warm up. If none of the above works, please refer to our warranty policy for further instructions.

Q: Where can I place my neon sign?

You should not, under any circumstance, place your neon sign outside. Outdoor placement is considered misuse of the product and will void the warranty. Your sign is constructed for indoor use only and can be placed virtually anywhere in your home or business. Your sign has been designed to hang on a wall, hang from the ceiling, or stand on a counter or shelf. You may also want to consider hanging your sign on the interior of a window with the logo facing outward for passersby to see.

Q: When determining where to place your sign, please keep these tips in mind:

In some instances, a neon sign can cause interference with radio equipment. If you are experiencing interference, try plugging your sign into a different outlet away from your television or radio. Be sure you do not damage the ground pin ("U Pin") on the plug of your power cord. Good grounding is essential for interference suppression. To eliminate any possible interference with an infrared remote control, try to avoid displaying your sign in their paths. As with any electronic device, you should never operate your sign in or near water.

Q: How do I clean my neon sign?

Be sure to always unplug your neon sign when handling. Next, use a feather duster or a dry cloth to dust off your sign. Never use a cleaning solvent or water to clean your sign. Be very careful not to break the glass. If you do accidentally break the glass, please contact us immediately.

Q: Can I order custom neon signs?

Our Vendor can produce signs customized to your needs. Please contact us by phone at 800-293-9628 or email at Help@generationstores.com

Q: PRODUCT TECHNOLOGY

NeonRay is a new and revolutionary line of neon products developed and manufactured exclusively by the NaiRui Trade Co. in Beijing. As the sole legal distributor of NaiRui Trade Co. in the USA, Bortly Neon Corp USA is in charge of all business activities directly on behalf of the NaiRui Trade Co. NeonRay incorporates up to 10, patented technologies such as flowing function and electrodes-free tubing in its range of products. Below is a brief summary of its advantages:

Q: Improved Design Technology

Most NeonRay products do not require electrodes like those needed by traditional high voltage neon, which allows more room for design.

Additional design functions such as flowing/blinking and voice control are available with customized orders.

While traditional neon uses tubes with diameters of 8mm at minimum, NeonRay can apply tubes as small as 3mm in diameter.

In addition to flowing from one end to another, flowing from the center to the ends and ends to center are also possible with electrodes free technology.

Q: Are the Neon Signs economical?

The glowing in our tubes is caused by electric magnetic fields within the tube rather than the usual electrodes, which means our neon consumes only 5 watts per meter (neon), averaging around 10 to 30 watts per sign. This is equivalent to approximately thirty percent of traditional high voltage neon.

All circuits of our neon tube are connected using parallel technology; when one tube fails to light, it is possible to replace a single tube instead of the entire sign.

With parallel technology, additional functions such as flowing/blinking can be incorporated with only 1 transformer, minimizing the cost of the sign.

The expected life of one of our continuously working signs is at least 10,000 hours.

Due to our electrode-free technology, our glass tubes have a life span of at least 1200 days.

For customized design, optional input voltage from 12V, 24V, 36V, 110V and 220V are available upon request.

NeonRay’s product also uses analog human protection circuits, which means that if input voltage exceeds the preset voltage, electricity will be shut off automatically.

NeonRay’s unique neon designs are fitted to a sturdy plastic cabinet with all electronic components safely tucked away.

Materials used for our cabinets are both electric and fire resistant for added safety. (ABS and PVC both rated V0 by USFA).

NeonRay reaches a maximum temperature of 98.6 Fahrenheit (37 Celsius) making the signs perfectly touchable.

With the glass tubes mounted on a cabinet, there is very little chance they will break.

All transformers are UL approved.

NeonRay’s package is designed to protect our signs during long-distance transportation.

Q: Are Neon Signs environmentally friendly?

Tungsten glasses are used instead of lead glass, minimizing pollution.

Electrode free tubing also helps to prevent glass tubes from wearing out, minimizing the chance of mercury leakage.

Our internal design of controlling circuits is noiseless, non-polluting, and has very little interference.

Q: Are they easy to use?

With brackets fitted to each side of the cabinet or by means of predrilled holes, NeonRay products can be hung or placed anywhere.

All our products come with easy DIY installation and maintenance instructions, plus a 1 year limited warranty.

For any other questions, please contact Generation Store.